Refund policy
1. Return Period
You have the option to return products within 30 days of receiving your order.
2. Return Conditions
To be eligible for a return, the product must be unused and undamaged, including the original packaging, labels, and any accessories.
3. Return Authorization
Before returning any product, you must request a return authorization from our customer service team. Contact us via our [contact page] or by email, providing your order number and a detailed reason for the return. Our team will provide you with a return authorization and further instructions.
4. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the product is defective, arrives damaged, or if we made an error.
5. Inspection and Refunds
Once we receive the returned product, our team will inspect it to ensure it meets our return conditions. If eligible, we will process a refund of the purchase price, including any taxes. Refunds are issued via the original payment method and typically take 5-7 business days.
6. Exceptions
Custom-made or personalized products are generally excluded from returns unless there is a defect or error on our part.
7. Lost or Damaged Shipments
In the rare event your order is lost in transit or arrives damaged, please contact us immediately. We will help resolve the issue promptly and arrange a replacement or refund if needed.
8. Contact Information
For questions or comments about our returns policy, or to initiate a return, do not hesitate to contact our customer service team via our [contact page] or by email (info@thewallartix.com).