Orders and Payments

How can I place an order?

  • You can place an order by adding your desired products to your cart and then proceeding through the checkout process.

What payment methods do you accept?

We accept credit cards (Visa, MasterCard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, Sofort), and IDEAL as payment methods.

What is the refund policy?

Our return policy allows you to return products within 30 days of receiving them for a full refund. Please read our [refund policy] (link to refund policy) for more information.

Shipping and Delivery

How long does it take for my order to be shipped?

  • We aim to ship orders within 6 - 10 business days. You will receive a shipping confirmation once your order has been dispatched.

What are the shipping costs?

  • Shipping costs vary depending on your location and the selected shipping option. You can view the shipping costs during the checkout process before placing your order.

Products and Inventory

Are all products in stock?

  • We strive to keep our inventory up to date, but occasionally, products may become out of stock. You can check the availability of a specific product on the product page.

Can I exchange a product for a different size or color?

  • Yes, we offer exchange options for most products. Please refer to our [refund policy] (link to refund policy) for more details.